Not how, not why, but when...

 

2002 - 2004


Managing Director - Sweet Factory Retail (UK) Ltd

 

Site Menu

Home

Sweet Factory

Gull Group

Hammond Phillips

Edward Erdman

Personal Details

Philosophy

 

 

 

 

Nick Charlton

Tel: 07711 094 843

 

Email:

Sweet Factory” is a long established worldwide confectionery “pick & mix” brand trading circa 350 stores across 18 countries via individual master licensees.

 

The UK is a particularly competitive, price sensitive retail environment and the mission has been to grow the brand and increase market share / sales.

 

My role as MD has been very much a hands on one touching all areas of the business.

 

Notable Achievements

 

12% like for like sales growth achieved by the introduction of a broader product range, an emphasis on healthy options, bespoke gifting plus improved impulse merchandising. Average sale increase of circa 7%

 

5% margin improvement achieved by the introduction of tighter shop floor controls and the re-negotiation of prices and payment terms from suppliers

 

Market share potential increased significantly by the development of Sweet Factory branded pre-packaged sweets opening the way for new trading opportunities via non staffed concessions within established retail environments, Top Shop and British Home Stores for example

 

Creation of new income stream via sub licensing. Food court operator “Comcatco” rolling out units across their growing number of UK wide food courts

 

Updating of brand including new unitry and logo designs, labelling, uniforms, lighting and effects and the introduction of strong emotive graphics.

 

·     

 

New sales and marketing innovations, including new product tasting, customer reward schemes and flyer promotions

 

Staff motivation and loyalty increased significantly via introduction of staff training sessions, staff bonus scheme and frequent store visits creating and reinforcing a sense of purpose and career enhancement potential

  

Benefits of new technologies recognised and introduced. Working with mobile network O2 and DuMaurier retail systems, developed the worlds first till reporting and analysis system utilising mobile GPRS technology

 

Utilising contacts and connections within the property world, sourcing and securing the best retail opportunities. Number of stores increased from six to fifteen during 2003

 

Established Sweet Factory as the perceived “number one” operator. Reinforced by regular presentations and email updates combined with frequent contact with the trade press and television